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Elsie450
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Mobile internet coverage

No WiFi drops out. On video calls they don’t connect or connect but blank screen no sound. On normal calls doesn’t connect have to try several times. This has been happening since renewed & upgraded to new iPhone 12 in January. 

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Ashleigh_C
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Re: Mobile internet coverage

Hi @Elsie450 

 

Thank you so much for your post and I am so sorry to hear you are having these issues! 

 

Can I ask if this is just on the mobile network? Also is face time fully activated? 

 

If you haven't already can I ask you to try resetting your network settings?

 

Thank you

Ash_C
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Elsie450
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Re: Mobile internet coverage

Hi Ash

Its home broadband problems to tried resetting almost on daily basis still problems. 

the problems with iPhone don’t just happen at home. Yes face time fully activated 

thanks 

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Ashleigh_C
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Re: Mobile internet coverage

Thank you for confirming for me @Elsie450 

 

Can I just ask if you were able to try resetting your network settings? 

 

Thank you. 

Ash_C
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