Thank you for reaching out to us in our community and welcome back, if you wish to cancel and the person who uses the number wishes to take it else where then you can request a PAC Code or if you just want it cancelling a STAC Code?
once the number is ported or cancelled this will come off your family plan making space for another number.
A STAC will just mean that you can change provider and not take your number with you. If you're not changing providers we can just cancel the SIM you don't want anymore. You get an extra £2 discount for each sim you have after the first, so you would just lose a £2 discount.
Thank you enlli. Yes I know about private messaging and have used it on other topics. On those occasions the messaging was instigated by the Forum Team member. I accept I should have done that on this occasion.
I have come to this forum because it can be difficult to get things done through the VM websites. For example I can add new members to my mobile family group but there are no procedures to cancel one of them using the Virgin Mobile website.
Worse still I was shut out of the VM websites for some time. My password was being rejected because I was using Safari on my Apple iMac. I can now login to VM only by using Firefox while I access dozens of other websites by password using Safari. Does that make any sense to you?