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Mobile data

Being charged for mobile data when it’s switched off. Customer service unable to refund monies taken, says system indicates mobile data is switched on - never is! Proper ‘Annoide’ now. Thinking of changing supplier.

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Re: Mobile data

Mobile data will be on in your account, however you say it is switched off on your phone. Some phones have a way of checking usage, often by individual applications. Some phones are also good a leaking data even when it is supposedly switched off. Depends on make and model 

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Re: Mobile data

How can I check?
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Re: Mobile data

What phone and version of firmware

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Re: Mobile data

iPhone 5s
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Re: Mobile data

Don't know if this helps

https://support.apple.com/en-gb/HT201299#:~:text=To%20see%20how%20much%20cellular%20data%20you've%20....

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