Menu
Reply
Annoide
  • 35
  • 0
  • 0
Joining in
173 Views
Message 1 of 6
Flag for a moderator

Mobile data

Being charged for mobile data when it’s switched off. Customer service unable to refund monies taken, says system indicates mobile data is switched on - never is! Proper ‘Annoide’ now. Thinking of changing supplier.

0 Kudos
Reply
enlli
  • 7.36K
  • 1.16K
  • 2.08K
Very Insightful Person
Very Insightful Person
167 Views
Message 2 of 6
Flag for a moderator

Re: Mobile data

Mobile data will be on in your account, however you say it is switched off on your phone. Some phones have a way of checking usage, often by individual applications. Some phones are also good a leaking data even when it is supposedly switched off. Depends on make and model 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Annoide
  • 35
  • 0
  • 0
Joining in
159 Views
Message 3 of 6
Flag for a moderator

Re: Mobile data

How can I check?
0 Kudos
Reply
enlli
  • 7.36K
  • 1.16K
  • 2.08K
Very Insightful Person
Very Insightful Person
148 Views
Message 4 of 6
Flag for a moderator

Re: Mobile data

What phone and version of firmware

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Annoide
  • 35
  • 0
  • 0
Joining in
137 Views
Message 5 of 6
Flag for a moderator

Re: Mobile data

iPhone 5s
0 Kudos
Reply
enlli
  • 7.36K
  • 1.16K
  • 2.08K
Very Insightful Person
Very Insightful Person
133 Views
Message 6 of 6
Flag for a moderator

Re: Mobile data

Don't know if this helps

https://support.apple.com/en-gb/HT201299#:~:text=To%20see%20how%20much%20cellular%20data%20you've%20....

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply