on 26-02-2023 12:13
Hi,
Would appreciate some help with a mobile coverage issue that I've had pretty much the whole time I've had my mobile (an iPhone 12 Pro), admittedly for 12-18 months now.
The issue's pretty simple - I technically have mobile coverage (it says 3G/4G/5G in the corner), but it's VERY slow. Doesn't matter where in the UK I am, in the middle of a city or the middle of the countryside - when using Safari, Google Maps, anything, it either takes a LONG time to load, or doesn't load at all and times out. I frequently have to use my wife's mobile (another iPhone, on EE) for anything that requires data, and it works fine.
Any suggestions on settings to change or someone to call would be useful, thanks. 👍
on 26-02-2023 12:31
Is this in one locality or area? Slow, unusable data is often down to network congestion. What does https://status.o2.co.uk/
In general EE is the best network for data and O2 the worst
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on 26-02-2023 12:50
Hi Mrshift,
Thanks for your post about your data problems, I am sorry if this has been causing some frustration for you! I'll be more than happy to help.
I'd like to ask a few questions if you don't mind -
Thanks,
Megan_L
on 11-03-2023 15:16
Hi Megan,
Many thanks for your reply. 🙂 To answer your questions:
Think my next step will be test the SIM in another phone to see if that makes a difference.
Much appreciated. 👍
on 11-03-2023 15:20
Thanks for the update on this mrshift,
Do let us know if trying the SIM in another handset gives a service.
Regards,