Mobile data slow or not working

[Helenb88]

Hi 

for the last few months my iPhone 12 has pretty much stopped using it’s 5G capability which it’s been using fine for at least 6months and places where i used to get 5G I’m now lucky if I get 4g most of the time I seem to be running 3G which when I do leaves me u able to use any of my mobile data I can’t use WhatsApp check socials or anything when I’m running on 3G when I do eventually get a 4g signal back it’s very slow

i have checked all recommended settings reset my device etc and still no change any recommendation would be helpful 

thanks

[John_GS]

Hi Helenb88

Thanks for posting and welcome back to the community.

I am sorry to hear of the data issues, fully appreciate the frustration here.

Can I ask, has a manual network search been done on the handset?

If at all possible, are you able to try the SIM in a different handset to see if it happens on an alternative device as well?

Best,

[Helenb88]

Manual network search says virgin and SIM card in another phone makes no difference 

[Nathan_B]

Thanks for your reply @Helenb88, I'm sorry to see that this issue is still persisting when you have tried the sim in another handset. This would indicate this is either a sim or network issue.

So I can assist with this further I am going to send you a PM to confirm your details.

Regards

Nathan