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Mobile data - slow or not working at all

Joining in

I purchased a new phone and put my new sim in it. I then swapped sims over into new phones for my children too. We all have iphones. On the wifi, internet is speedy. On the mobile data, its terribly slow if loading at all. When using mobile data it says "safari could not open the page because the server stopped responding". 

I have installed the virgin pack thing that it says to do when you put a sim into a new phone but still nothing. Does anyone have any fixes for this or do I just need to change network? 


Forum Team
Forum Team

Hi KatCo,

A warm welcome and thanks for posting on our community forums. Its disappointing to hear that you're not getting the best connection through your mobile data with us.

Can we ask if this on 4G or 3G?

Is this issue happening everywhere you go or just at home. You can check to see if there any issues using the link here

You can also use our Mobile help and support link here

Kind regards Jodi. 

Its not connecting on 3G or 4G

Thanks for coming back to us KatCo,

Can we ask if you have restarted your handsets and made sure that your mobile data is active in your settings?

Are you also able to go in to your iPhone settings and make sure you are connected to the network.

Kind regards Jodi. 

The phones have all been reset to factory settings. Mobile data is turned on, 4G appears on the screen but there's no internet at all. 

Thanks KatCo,

I am going to take a look from our end to make sure everything is active and OK from our end. I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi.