Showing results for 
Search instead for 
Did you mean: 

Mobile data not working

Joining in

My mobile data doesn't work abroad. I checked, all roaming settings are switched on, both on the phone and on the account too. Can someone please help?


Forum Team
Forum Team

Hi RbRb, welcome to the community! Thank you for posting. 

Sorry to hear you are having issues with your mobile whilst abroad. 

What kind of handset are you using? Apple or Android? 

If you’re using an Android phone, please can you do the following:

Selects Apps from your home screen > Virgin SIM toolkit > Roaming > Mode > Manual > International.

(Once this has been done you might need to reboot.)

If you’re using an iPhone, please can you do the following:

Settings > Phone > SIM Applications > Roaming > Mode > Manual > International. If you’re using a newer iOS, then you it will be under Mobile Data instead of phone. (Once this has been done you might need to reboot.)

Let us know how you get on! 
All the best. 


Joining in

Hi Molly, thanks for your reply. I use an Android device and did as you'd suggested. Unfortunately it didn't help.



Hi Rita! Thanks for coming back to me so quickly. 
If you could also please let us know:

-Are you having any issues with your calls & texts? Or is this just Mobile data?

-What specific happens when you try to access a web page or app using Mobile data?

-Are you getting an error message(s)? If so, what are they?

-Are you seeing a Mobile data connection at the top of the handset?

-Did you turn on the roaming setting before going aboard or were they already active?

-Have you been able to successfully use the services aboard previously?

Thank you! All the best. 


Hi Molly,

I get error messages saying 'no connection' or 'no internet' when I try to open my emails or any website.

I can see mobile data being active and also roaming switched on in the setting. And roaming is also active on my Virgin mobile account.

I was already active before this trip and l used it abroad without any issues.

Thank you,


Sorry, I forgot - messaging and calls seem OK.

Thank you for that information RbRb. We would like to take a further look into this for you. 

To do that, I will private message you to confirm some details. 


Thank you for chatting with me over Private Message RbRb.

I'm glad we were able to get the Data roaming resolved for you.


Thank you for your help.

You're welcome.