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Womble_dewd
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Mobile data not working since sim change

Hi there I recently changed my SIM card to an updated virgin mobile one. Everything works fine except mobile data. I can use WiFi, but mobile data will not work. Can anyone help me out? For reference my phone is a Samsung s7 edge. 

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Alex_RM
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Re: Mobile data not working since sim change

Hi Womble_dewd,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues accessing data, has there been any change since your post?

 

Have you rebooted the phone and tried a manual network search?

 

Alex_Rm

 

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enlli
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Re: Mobile data not working since sim change

Most likely you need the updated APN settings

Have a look at this thread

https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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