Mobile data after a phone call

[JGroves96]

For some reason after I make a phone call my data won’t work for about half hour. Even though it says I have 4g in the corner of the screen I literally can’t load anything or get on any apps? 

[Paulina_Z]

Hi @JGroves96,

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your data after you make phone calls! That is very strange!

Have you been able to reboot your mobile device to see if this helps resolve the problem?

Have you taken a look at our Mobile Issues page to see if this can help? 

Thank you.

[JGroves96]

I have tried turning my phone and data off and on again and it doesn’t work, just seems to sort itself out after about 30 mins or so but very frustrating not being able to really use my phone after a phone call

[Paulina_Z]

Hi @JGroves96,

Thank you for running those checks and for coming back to us. Have you tried taking your SIM card out and putting it into another handset to see if the same thing happens?

Let us know.

Thank you.

[JGroves96]

I have also tried this with no luck, could there be a fault with the SIM card? Or more likely the handset? 

[Paulina_Z]

Hi @JGroves96,

Thank you for coming back to us! If the same issue occurred on multiple handsets, there is a chance that this is a SIM card issue. I'll be more thank happy to look into this further for you. 

I will send you a Private Message to confirm some details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you! 

[Paulina_Z]

Hi @JGroves96,

Thank you for coming back to me via Private Message. I have arranged a SIM card replacement to be sent out to you within the next few days. 

Once you receive this SIM card, you'll need to activate your new SIM card. 

Please let us know how you get on and if you need any further assistance going forward.

Thank you! 

[JGroves96]

Hi, have had the new sim in now for a couple of weeks. Issue has not improved, says I have 4g in the top right corner of my screen but nothing will work. This now happens in most of my local area so thinking it’s an issue getting signal here? Used to be fine but has been like this for a few months now. Area postcode is BS23 and BS22

[Robert_P]

Sorry to hear the new SIM card hasn't resolved the issues, do you experience this everywhere else? It may be a local mast issue but from looking at the area nothing is reported at this time.

Rob

[JGroves96]

It’s mainly near my workplace which is in BS23, where often it doesn’t work at all. I experience It occasionally but not as much in other places.