I have been having a couple of issue with my phone for a few months now and the problem is when ringing my parents landline the call won’t ring my end but will there’s and they answer but I can’t hear them - then I can ring again and it may work but usually not.
The other issue is when it does connect and ring someone else will answer the phone - not my parents - I’ve had insurance companies, restaurants and then just random people - and the strange thing is my parents will hear the person when they pick up the landline. On their phone it will say my name on their handset and on my phone it says their number. This is getting frustrating and I don’t know what the issue could be.
I have contacted Virgin before who went through a range of things but the issue still remains.
Help please
