Menu
Reply
sajyboy
  • 22
  • 0
  • 1
On our wavelength
1,521 Views
Message 1 of 28
Flag for a moderator

Mobile calls keep getting dropped/going silent

Hi. 

Every time whilst I'm on a call after a couple of minutes the call will go silent for several seconds then audio returns. This keeps happening all the time regardless of how long I stay on the call. Sometimes during this silent period the call drops and ends. 

I'm a new Virgin Mobile customer on a SIM only plan. The phone I use was working without any issues whatsoever on my previous network. This issue started since switching to Virgin. 

Please can someone help me resolve this. I need my phone functioning as expected.  

Regards 

sH

Tags (3)
sajyboy
  • 22
  • 0
  • 1
On our wavelength
1,472 Views
Message 2 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Any suggestion/ideas/thoughts? I've read a replacement SIM may be needed?

0 Kudos
Reply
petebrown71
  • 7
  • 0
  • 1
Tuning in
1,445 Views
Message 3 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Hi,

Same happening here but never used to.

Swapped phone, a new sim and still happening. 3 sims on the account only 1 does it 🤯

0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
1,408 Views
Message 4 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Hi sajyboy,

 

Thanks for posting, and sorry for the late reply, 

 

Can you confirm if you've tried the SIM in a different handset?

 

Alex_Rm

0 Kudos
Reply
petebrown71
  • 7
  • 0
  • 1
Tuning in
1,401 Views
Message 5 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Hi 

3 phones 2 sims and no joy then I have got through to the help line and to cut a long story short it appears of the 3 masts surrounding the phones vacinity 1 is 100% 1 is 50% and 1 is down. I’m in east Birmingham.

maybe check in your area the mast situation  

Hope this helps

 

0 Kudos
Reply
sajyboy
  • 22
  • 0
  • 1
On our wavelength
1,377 Views
Message 6 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Hi. 

I've tried the SIM in another phone and it does not resolve the issues. 

sH

0 Kudos
Reply
Katie_WT
  • 4.89K
  • 297
  • 553
Forum Team
Forum Team
1,358 Views
Message 7 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Hi there @sajyboy

 

Welcome back to our Community - sorry that you're still having these issues and thanks so much for testing in another handset for us. Can you confirm if this issue happens on both incoming and outgoing calls? 

 

Does it happen in one area or no matter where you are? I have checked your postcode of where your account is registered (using your forum information) and all the nearest Masts to your location are functioning with no issues reported. 

 

Pop back when you with some more information and we'll go from there. 

 

Cheers

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
sajyboy
  • 22
  • 0
  • 1
On our wavelength
1,351 Views
Message 8 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Hi. 

I only have been using my phone from home as I'm working from home. Today for example, 3 calls had to be ended and redialed because they went silent after a couple of minutes. This happens on both incoming and outgoing calls. 

Please can this be resolved asap. It's really frustrating having to constantly worry about whether the call will last the duration or not. 

If it's a SIM issue can this be rectified asap. There are reports of others having similar issues, therefore it cannot just be me or my phone. 

You must have had reports/solutions to this. I've only been a customer less than a month and surely service reliability on calls must be a contractual obligation. 

0 Kudos
Reply
sajyboy
  • 22
  • 0
  • 1
On our wavelength
1,330 Views
Message 9 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Following on from my past above. 

See:  https://community.virginmedia.com/t5/Virgin-Mobile/phone-goes-silent-then-cuts-off-during-calls/td-p...

Please can this be resolved asap. 

If Virgin cannot provide a basic reliable calling service, then what are my rights to cancelling and moving to another provider? 

 

0 Kudos
Reply
sajyboy
  • 22
  • 0
  • 1
On our wavelength
1,315 Views
Message 10 of 28
Flag for a moderator

Re: Mobile calls keep getting dropped/going silent

Please can you send me a replacement SIM.
It may resolve this issue. (I'd like to keep my number).

0 Kudos
Reply