Mobile account deleted?

[Rabskebabs11]

Noticed I can no longer send texts or make phone calls, went to check vergin mobile- couldn't log in. Tried resetting my password, but it seems the number is no longer on your system? Pretty ridiculous, as I have changed nothing and been with the same company and sim for around a year now.

[enlli]

What sort of account have you got

Are Direct Debits still being taken?

[Zach_R]

Hi @Rabskebabs11,
 

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear you're having some issues with your mobile services lately. Can you confirm if you're on a Pay As You Go or Pay Monthly package with us?

Thanks,
 

[Rabskebabs11]

I pay monthly, think its attached to my WiFi, was an oomph pretty sure.

[Zach_R]

Hi @Rabskebabs11,

Are you getting any kind of signal at all on the handset? What happens when you try to make a phone call or send a text?

Thanks,
 

[Rabskebabs11 · Accepted solution]

No Internet connection, "error 0" when I try text and I get voice message when I try calling others saying something along the lines of "calls to this number aren't currently being connected". This is to any number I call, so its my simple that's the issue.

[Zach_R]

Hi @Rabskebabs11,

I'm going to send you a private message in a few moments so we can take some additional details from you and have a closer look at what's going on. Please respond to this at your earliest convenience and we can go from there.

Thanks,