Mobile Tariff changed without my request or approval and cost gone up 25% - PLEASE REVERT ME!!!
I have four 'SIM only' phones on Virgin mobile, on a tarrif called "4G 1500mins + 1GB". this costs me £6.79 per SIM, per Month. The deal I have is.
" Your current plan 4G 1500mins + 1GB = £9.79
Double Data Promotion 1 Effective: 29th Jan 2017 to 1st Jan 2037 = £0.00 (I also benefit from 'Data Rollover')
Monthly tariff discount £3 Effective: 29th Jan 2017 to 31st Dec 2099 = - £3.00
Your monthly cost: £6.79 "
I know this is a cracking deal and one that i never would think of coming off.
I recently contacted customer services to inquire if there was a way of adding more data to this. I was told I was on a good deal and there were no better alternatives for a similar cost. I said thanks and that i would be staying as I was.
Imagine my shock and disbelief when I checked my bill recently to see that one of my SIM's is now on a new tariff "Unlimited Mins + 2Gb' costing £9 a month. This is exactly what I am getting with my 1Gb + 1Gb (Double data promotion until 2037) but at a 25% hike in cost???
I did not request or agree to any change in my tariff. Due to the current situation I do not want to tie up a phone line contacting Virgin Mobile with this, so please could a member of Virgin Mobile staff contact me to sort out reinstatement of my existing tariff.