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Hayley1900
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Mobile SIM swap

I have ported my old number onto my new Virgin SIM. Calls work fine but my text messages do not arrive from my correct phone number. They are showing as the temporary virgin number I was given when switching.  This is really annoying as I switched over 4 weeks ago now.

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Zak_M
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Re: Mobile SIM swap

Good morning @Hayley1900 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your number port. 

 

Are you able to let me know the make and model of the phone you are currently using? 

 

Kind regards,

Zak_M

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DJ_Shadow1966
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Re: Mobile SIM swap

Hello

By chance is the phone an iPhone ?

The way that iMessage works is that it doesn't automatically update the change of phone number dynamically, so to resolve this what you have to do is -
1) Logout of your Apple ID.
2) Turn off the phone and then back on.
3) Sign back into your Apple ID.
This will force the change of phone number with iMessage and will resolve your problem.
Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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