My Samsung phone which still has 4 months of contract left on it packed up last week, local Samsung shop says the motherboard has burnt out and repair will cost about £220. I can't get any sense out of virgin who I pay each month for phone. I was given a number to ring 789 which doesn't connect. Am I within my rights to stop direct debit as I can't see why I should make any more payments for a phone I can't use.
Hey Andrew1955, thank you for reaching out and I am sorry to hear your phone has stopped working.
Normally is a phone is faulty and out of the warranty period you would need to go down the insurance route, is the phone insurance at all?
I would contact the mobile team on 0345 600 0789 to check this if you aren't to sure or refer to your documents it should say on there.
Matt - Forum Team
New around here?
How old is the phone. Usually Samsung guarantee them for 2 years?
Do you have insurance, either through Virgin or somewhere else.
You still have to pay for it as you effectively took out a loan.
Not to pay is a good way to get into serious financial problems with the credit agencies
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