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Mobile Phone

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My Samsung phone which still has 4 months of contract left on it packed up last week, local Samsung shop says the motherboard has burnt out and repair will cost about £220. I can't get any sense out of virgin who I pay each month for phone. I was given a number to ring 789 which doesn't connect. Am I within my rights to stop direct debit as I can't see why I should make any more payments for a phone I can't use.



Forum Team
Forum Team

Hey Andrew1955, thank you for reaching out and I am sorry to hear your phone has stopped working.

Normally is a phone is faulty and out of the warranty period you would need to go down the insurance route, is the phone insurance at all? 

I would contact the mobile team on 0345 600 0789 to check this if you aren't to sure or refer to your documents it should say on there. 


Matt - Forum Team

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Very Insightful Person
Very Insightful Person

How old is the phone. Usually Samsung guarantee them for 2 years?

Do you have insurance, either through Virgin or somewhere else.

You still have to pay for it as you effectively took out a loan.

Not to pay is a good way to get into serious financial problems with the credit agencies

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