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skyjackers
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Mobile Phone contract issues

Hi,

I was given incorrect information about the cost of my mobile plan for 2 phones. I have spent a couple of hours with the online chat and have got absolutely nowhere. I can't get through on the phone so was wondering if I can speak to anyone on here?

I want to change the 2 plans to a cheaper tariff because the price I was told I would pay was incorrect. As the 14 days cooling off period has expired I am told I will have to pay £30ish to be released from my contract.

Seems unfair considering it was Virgin who gave me the incorrect info and I have used 0k of data and only texted another virgin phone with one of the sims.

Many thanks,

Matt

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skyjackers
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Re: Mobile Phone contract issues

Any chance of getting some help from a Virgin Forum member on here? Others have had offers of help via a PM but I seem to be getting sub standard customer service from Virgin whichever way I try to address the problem.

Thanks.

 

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enlli
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Re: Mobile Phone contract issues

This is a community forum, mainly member to member. It is not front line support and as such it can take Virgin staff some time to get to posts.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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skyjackers
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Re: Mobile Phone contract issues

Ok thanks. I agree it's not great using a forum for help like this. If only their official lines of customer service were more helpful.

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John_GS
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Re: Mobile Phone contract issues

Hi skyjackers

 

Thanks for posting. 

 

My apologies for the delayed reply. We don't deal with package changes via the forums.

 

Please either give us a call on 789 // 0345 6000 789 or text us on 07533016422 and we can assist further. Text replies are not instant and are automated at the start to get you through to the right team.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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skyjackers
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Re: Mobile Phone contract issues

Hi John,

Thank you for your reply. Do you have a phone number for a UK based specialist who can help me with my billing/contract issues? I have had a number of phone calls and chats with customer service and have been told a 'specialist' would call me, they never did.

This will now be 2 months of incorrect billing with no one seeming to understand the issue or be willing to rectify the problem

Many thanks for your help,

Matt

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Steven_L
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Re: Mobile Phone contract issues

Sorry to hear of the problems that you've been having with your mobile account @skyjackers.

 

Have you been able to speak to anyone or got your call back that was promised since you last posted?

 

Please let me know if you still need help.

 

Regards

Steven_L

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