Virgin Media Community

[Myusername1]

Hi,

My mother is elderly and has MS.  She mentioned that her phone wasn't working and looking into it it seems that a new SIM was sent in February (which can't be found in the house) and she has now been locked out of the network.  I have no way of attaching the mobile to her main broadband account as the phone now has no data or network connectivity and not sure how i can get this remedied.

Thanks

Mark

[Ashleigh_C]

Hi there @Myusername1

Thank you so much for your post and welcome back to the forums! 

I'm so sorry to hear that this has happened with your Mother's SIM

I'd be more than happy to look into this with you, I'll pop across a PM so we can do so.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.