Virgin Media Community

[WG1316]

My mobile Data appears not to be connected to anything.

It was working fine. I have only just noticed this in the past few days. My account shows that I have 9.98gb left. I changed my monthly contract commencing on the 4th March. (5gb plus 5gb rollover, which means I started with 10gb on the 4th March.)

Mobile Data is turned on. I have tried turning off and back on again, however no changes. I used to see the number 4 replace the wifi symbol at the top of the phone screen. Now all I see is the phone signal strength bars.

Phone works fine over any wifi I connect to.

[Paulina_Z]

Hi @WG1316,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your Mobile Data!

Have you taken a look at our Mobile Data Not Working page to see if this can help? Please also take a look at the O2 Status page to see if there are any local issues impacting your services at the moment.

I'd like to take a look at our systems further to make sure all of your settings are correct. I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon. 🙂

Thank you!