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MitchellThomas9
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Mobile Data Unavailable in Certain Areas

I have an iPhone 12 Pro Max running the latest version of iOS. Im finding that in certain areas in the centre of Manchester city centre and on the outskirts, I have full 5G signal however no internet connection. 

Is there anything I can do to resolve this? It's only in certain areas that I can't access the internet with mobile data which makes me think this isn't an issue with the phone.

Thanks,

Mitch

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Tom_F
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Re: Mobile Data Unavailable in Certain Areas

Hi MitchellThomas9, thanks for getting in touch.

 

Sorry to hear about the issues you've been having with 5G in certain areas. I would be inclined to agree it's not a handset issue based on what you've said, it's more likely to be a SIM or signal issue. 

 

I'd like to take a closer look into it and see what we can do to help - please look out for my PM (the purple envelope icon) and we'll take it from there. 

 

Tom

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