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adamis40
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Mobile Contract

Why is it I can go into a shop and take out a mobile contract but cannot cancel one?

There seems to be no way to cancel this contract, do not have the phone any longer so cannot call from mobile.

Been trying for months. What a rubbish system you have. No way I will use Virgin again, and thinking of cancelling my £120/month TV package and moving to Sky as your website and phonelines offer no help whatsoever.

Worst customer service ever.

Alex_RM
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Re: Mobile Contract

Afternoon adamis40,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've been unable to get through to the team to cancel your mobile contract, 

 

Have you been able to get this sorted since your post last week? 

 

You can reach the mobile retentions team on 0800 183 1150 if not.

 

Alex_Rm

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