I bought a Huawei mobile broadband device on a 1 month rolling contract. Paid £39.99 as upfront cost. I got 3GB data deal for £8 p/m. After buying the device I realized 3gb is not enough for me. As I am on a 1 month rolling contract I am free to leave in a month after giving notice. (30days notice req)
So I rang and asked to unlock my device, so that I can use it with a different network. First I was told, the request has been made & it might take abt 7-10 days. So I rang again to check up on it, and was told that the device can't be unlocked. So I questioned , whether is it allowed. As far as I know no network can lock their customers to their network only, unless you are inside the contract period.
Is this correct, Can virgin tell me I can't use the device with other network. Also i paid for the device upfront, it wasn't given free to me. Every time i call, I get different answers, or they do not know the answer. I just waste hours on the calls getting transferred from one department to another.
If I ask to complain , again there is no email or number for that from them.