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Mobile Account Access

Good morning,

I have been attempting to access my online mobile account, without any success. I have gone through the process of resetting my password - which has been successful. However, even when applying the new password, I cannot get access. In the login page, I enter the details, press sign in and it seems to just refresh the page. There's no error message to work with either.

Could someone point me in the right direction please?

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Very Insightful Person
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Re: Mobile Account Access

Hello

Have you tried a different browser ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Mobile Account Access

Hey, thanks for answering. Yes, I've tried in firefox, edge and chrome - as well as on my phone. The same thing happens in all of these situations: the email and password are entered and the page appears to refresh (keeping the details in the boxes). When I press the sign in button after this, the reCAPTCHA verification step appears, which I complete and does the same thing - with no error message.

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Forum Team
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Re: Mobile Account Access

Hi Williamkerr, 

Thanks for your post and welcome to our community. 

Really sorry you're having this issue, it's not what we like to hear. 

We're keen to feed this back and see what's going on and also help with whatever you needed to access your online account for.

I'll pop you a message and we can take things from there 🙂

Emma_C - Forum Team
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Re: Mobile Account Access

Hi Williamkerr,

 

Thanks for letting me help with this, it seemed to be a case of clearing the cache and cookies so if it happens again you know what to try first. 

 

Feel free to pop another post on if you need us again 🙂

Emma_C - Forum Team
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