I have two mobiles, both are PAYG, a new SIM card appeared in the post for my oldest Samsung C600 phone, it only makes calls and sends texts with a number ending in 272600. I replaced the SIM. On switch on, the C600 reports 'WRONG CARD'. I replaced the old SIM all back to normal.
My second phone is a Samsung Galaxy j3 with a number ending 460302, I'm wondering if the new SIM is really for the J3 , Virgin may have mixed up the numbers.
My problem is I can't make contact with a person to explain this unusual situation, the letter says they will deactivate the old SIM card. Do they mean the number 272600 where the new SIM doesn't work or the phone with the number 460302 which is the wrong number for SIM supplied.
Sorry if this is long winded, how can I resolve the problem with only help pages, robot type info. or only call centre phone options, not a person to ask.
I have managed to talk to customer services this morning.
I thought someone might find this useful, my old Samsung SGH C300 (not C600, my mistake) is the phone the new upgraded SIM was intended for, as it reported 'WRONG CARD' means it's too old for the new SIM.
Virgin Mobile are prepared to replace my old Samsung for free with a similar phone which can read the new SIM.