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Missing sim

As part of my package i was to receive a sim card at the start of May which i have not received. I was to receive a free month with this. However i still have not received my sim and in my june bill i am now paying for it. I dont know if it was ever posted and has gone missing or if it was never sent out to me.. Can this be rectified since i am paying for a service i do not have? 

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Re: Missing sim

Good Afternoon Catherinep,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've not been issued with your SIM card, as this now been rectified since your post on Thursday or are you still seeking assistance from our team?

 

Drop a response below and we'll seek to look into and rectify this for you

 

Kindest regards,

 

David_Bn

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Re: Missing sim

I haven't had a response from anyone on this, Facebook or the messaging servuce to rectify thia situation. Therefore I am still waiting to find out what has happened to the sim card and if i am receiving a new one? 

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Re: Missing sim

Thanks for the response, 

 

Let's take a closer look into this for you, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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