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Carlsdad20
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Missing Texts

Hi,

My son uses the unlimited sim which came in the bundle.

He has had it for over a year now and has only told us about missing texts.

Sometimes he recives them and sometimes he doesn't.

When he sends them they sometimes send and sometimes don't.

It varies from sender but there is no pattern to it.

He has resorted to using Whatsapp as this works ok.

Hope you can help

Cheers

Steve

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Melissa_F
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Re: Missing Texts

Hi Steve,

 

Thanks for your post.

 

I'm sorry that your son is having problems with missing texts. I can appreciate he'd like this working properly so he doesn't have to always use Whatsapp.

 

What make/model handset is he using?

 

Has he transferred a number over to us from another provider?

 

I know you mentioned there is no pattern, but are you able to let me know if if there are any particular networks he has problems with?

 

When he sends a text, are they are always showing as sent or does he get any error messages?

 

Thanks

 

Melissa

 

 

 

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Carlsdad20
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Re: Missing Texts

Hi Melissa 

What make/model handset is he using?

Samsung A10

Has he transferred a number over to us from another provider?

Yes from Tesco

I know you mentioned there is no pattern, but are you able to let me know if if there are any particular networks he has problems with?

Seems to be all networks

When he sends a text, are they are always showing as sent or does he get any error messages?

sorry but it seems the problem is receiving not sending texts

sorry 

cheers

steve

 

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Melissa_F
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Re: Missing Texts

Thank you Steve, that's really helpful 🙂

 

Have the problems receiving texts happened since the number transfer? You mentioned it's been happening for quite a while.

 

I'd like to take some details to have a look myself. I'll pop you a private message now.

 

Thanks

 

Melissa

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