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Missing Apple cashback

Joining in

Hi Guys,

I see from this forum that a lot of you are having the same issues with obtaining a code for the Apple trade in offer, I have spent hours on the phone to customer services trying to get this code. I have been told something different on each call, been promised manager call backs(which haven't been received) How do you get the code for the trade in offer?  The value of my trade in phone is also going down in value due to not being able to trade in without the code.


Forum Team (Retired)
Forum Team (Retired)

Hi craigiep,

Welcome to the Community and thank you for posting. 

I am very sorry to hear there have been delays with getting the code for your trade in offer.

I have taken a look from our side and can see a ticket has been raised with the correct team to investigate. 

With this being the case, you should receive a call back within a week. If this does not happen, please do get back in touch with us here and we will be happy to assist further.