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Charrichardson
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Microphone trouble on video call iPhone 11

Hi,

I am having trouble with my iPhone 11 when I’m video calls. For the first 5-10 minutes it seems to work perfectly fine, however after this time it begins to cut my voice off and the person on the other end of the call can only hear parts of my sentences.

I have only had this iPhone for a month and it has been doing this since I got it.

Can anyone help?

Thank you! 

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Zoie_P
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Re: Microphone trouble on video call iPhone 11

Hi Charrichardson, 

I am sorry you are having issues with your iPhone 11 microphone, have you performed a hard reboot?  

thanks,

Zoie

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Charrichardson
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Re: Microphone trouble on video call iPhone 11

Hi Zoie

I have not done this no, how do I go about doing that? 

Thanks

Charlotte 

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Zoie_P
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Re: Microphone trouble on video call iPhone 11

Hi Charrichardson,

thanks for your reply, okay first make sure everything is backed up just in case and then you do the following:

  • Quickly press and release the Volume Up button.
  • Quickly press and release the Volume Down button.
  • Press and hold the Side button until the Apple logo appears, then release the Side button.

then you will see a slider to power off the ‌iPhone‌. You're going to want to ignore it and continue holding down the Side button until the screen goes black. At that point, the Apple logo will pop up, and after the restart is complete, the screen will activate once again.

Let me know how you get on.

Thanks,

Zoie

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