Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
115 Views
Message 1 of 2
Flag for a moderator

Messed up mobile order

Yesterday i ordered an iPhone 11, my order was parked. Today I recieved a call about it. The line was very poor and the English of the caller wasn't very clear, I told her numerous times I couldn't make out what she was saying. She said she completed the order and i would receive confirmation.  

The email came but the order isn't what I wanted. It's for a sim only contract for the wrong amount and no phone. My original order has been cancelled. I can't get through to speak to anyone and this needs sorting...... help! 

0 Kudos
Reply
Highlighted
  • 6.4K
  • 406
  • 407
Forum Team
Forum Team
32 Views
Message 2 of 2
Flag for a moderator

Re: Messed up mobile order

Hi Melaniep,

Thanks for your post and welcome to our community. 

Very sorry that there's been an issue with your order, I do apologise for any upset caused at the call back regarding this. 

I can certainly have a look and see what has happened, so I'll pop you a personal message now and we'll take it from there. 

Emma_C - Forum Team
0 Kudos
Reply