Messages

[Porshp07x]

I've accidentally signed up to a account without knowing there's a charge to it they sent me a message and I got a warning of scamming ,

It said message a number to stop the account when I tried to message stop it said I couldn't send a message through my virgin account .

I looked on here to try get my message back and it hasn't worked of you could let me know what to do because I don't want to be charged for a unwanted account which is a scam .

Kind regards ,

Porchia parsons 

[Tom_W1]

Hi @Porshp07x thanks for your post, although I'm sorry to hear of your concerns raised here.

Can you advise what kind of account it is please, is it for cable or mobile services?

Did you get a confirmation email of the sign-up originally, what are the charges you're referring to?

Many thanks

[Porshp07x]

It's mobile services and I'm not to sure what services but I'll show you the messages 

Ever time I click to resend it comes up with can't send with virgin - error 0

Kind regards 

[Porshp07x]

Sorry I forgot to send this picture as well 

 

[Tom_W1]

Hi @Porshp07x thanks for your reply.

Try sending STOP (in capitals) via text to the number, that should stop any further texts.

The number itself belongs to a company called Tap2Bill LTD, you can find other contact details for the company including an email address here https://psauthority.org.uk/for-consumers/service-checker/check-a-number-results.

I hope this helps!

Many thanks

[Porshp07x]

Hello sorry to bother you again but I can't message the number I have been given to stop the account as everyone I try to message stop to the number it comes up you can't message with virgin - error 0

Kind regards,

[Tom_W1]

Hi thanks for your reply here.

Do you have a spend cap set up on your account at all? This may be why it's not letting you send the STOP, if the SMS number is a premium rate one?

Many thanks

[Porshp07x]

I'm not to sure as I didn't set my account 

[Porshp07x]

But I don't think it would be a problem as I have unlimited texts and calls 

[Tom_W1 · Accepted solution]

Hi @Porshp07x it may be worth checking this, as that could be why.

You can access your Virgin Mobile account here and when logged in, can identify if you have a spend cap set up. Even if you have Unlimited Calls and Text Messages, this won't include to Premium Rate numbers.

Many thanks