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DaDo
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Messages and calls not getting through

Hi, my phone doesnt receive texts or calls on time. Texts arrive a day late and calls go to my voicemail without ringing. I need verification codes via texts to access my work emails. Very frustrating,  I'll be changing networks if this isn't resolved quickly. 

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Anonymous
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Message 2 of 5
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Re: Messages and calls not getting through

sounds like a signal problem. If you are getting no signal not much can be done. you'll need a network you can get a signal from where you need it
DaDo
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Re: Messages and calls not getting through

Thank you,

I'm living in an urban area . Very strong signal all the time 

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enlli
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Re: Messages and calls not getting through

Still could be a network problem not associated with signal strength. 

Have you tried reregistering on the network? Do a network search and select any network but virgin, it will fail. Do it again and select Virgin. This should hard reset your network.

Also try https://myaccount.ee.co.uk/networkchecker/checkservice and see it it says anything for your postcode

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DaDo
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Re: Messages and calls not getting through

Thanks, I didn't know about the network reset.

The tech people at virgin sorted it. Pretty quick too, in fairness.

Thanks again, VIP, much appreciated. 

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