Virgin Media Community

[Mickmic]

Hi, i recieved a new sim card and after inserting it i must have put the wrong codes in in the wrong order and now my phone is wanting a mck code.

First, any idea what this is and where would i get this from.

[Lisa_CC · Accepted solution]

Welcome to our Community Forum Mickmic and sorry to hear you're having problems with your SIM card.

So we can help, can you give us more information such as what phone model you're using and what code you was entering? For example is it the PIN code, a PUK code or the phone unlock code?

Please also tell us where you purchased the phone?

I'm sorry for the questions but the more information we have the better we can help you.

Thanks,

Lisa

[enlli]

Usually the MCK is the code you should input when you locked your phone trying too many times typing the wrong NCK

The NCK code is the normal code used for unlocking your phone from a network.

[Mickmic]

It's an unlocked galaxy s9plus which i purchased 2nd hand, unlocked off of ebay.

Like i said it's the mck code i need to imput but where would this code be found. 

[BenMcr]

The MCK code needs to be requested to Samsung by the network that locked it.

If when you put in the VM SIM it asked for the Network codes, it wasn't unlocked.