Hi, my device keeps alerting me that a new update is available to download - 10.0.0.138 - but I have already installed it. This had happened every time I install (lost count how many times). Has anyone been able to find a fix for this? I've already tried resetting it, clearing the cache, partitioning the cache via Recovery Mode, even doing a factory reset but the same issue occurs.
Thanks for your response. No I'm still getting the same issue. I reached out to Huawei Technical Helpdesk and they've suggested asking my carrier to push through EMUI 10.1 and hopefully this should mean 10.0.0.138 stops reappearing again.
I'm not sure how we will be able to push through a software update on your handset to be honest.
Is it possible to switch the handset off, remove the SIM card from the handset and then put it back in and restart the phone. This will clear the cache on the handset and may allow the update to complete/process it's installation.
Tried the sim trick but this didn't work either. Still have the same issue with the exact same update reappearing again and again after I install again. It isn't causing any harm as far as I'm aware just quite annoying to be mithered with pop ups every few minutes reminding me to update my phone to the same update again.
you could try the following. It worked on a cheap Bush tablet from Argos that had the same issue.
If the download has completed and updated your phone you can try the following
Download an explorer app like Solid Explorer File Manager. In the explorer app go to settings and choose show hidden folders. In the internal memory find the folder named .OTA. Delete the zip files in that folder. Go to Settings > System Updates and click on the gear icon on top. Deselect Auto-download over Wi-Fi option ( you can turn that back on again after rebooting your phone, and if you get the same problem again, repeat the above but Deselect Auto-download over Wi-Fi option again
Your phone settings may not be exactly the same, but hopefully you can follow the above steps for guidance.
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Hi I also have the same problem with 10.0.0.138 update. I have tried Huawei sever times where they have asked to wipe cache then reset etc. After many calls they said I needed to go back to Virgin as I bought it off them as it is out of warranty and would need to charge.
1. Out of warranty during a contract how?
Also the issue started for many users before warranty was up.
2. The device dies not need repair their software needs a fix crazy?
This is a known issue for Virgin and Huawei so why do they not state that at the beginning.
Awaiting a fix from virgin has anyone else got a fix.
I bought a very expensive phone which has 5 months left on contract that is worth less than what's left to pay its crazy.