on 10-06-2022 13:27
I have low download speeds since the beginning of my contract. Download speed is 1 Mbps or less sometimes lower.
Please help me to fix this issue, i can't even watch yt videos properly
on 10-06-2022 15:16
Apologies for the issues faced cionni78,
Welcome to the community, can I ask is this a new number or has it been existing before this contract?
Also is the issue faced anywhere you go?
Let us know,
on 10-06-2022 15:19
I ported my old number, i had a rechargable sim with eir.
Yes, i have low speed everywhere with full 4g signal
on 10-06-2022 15:46
Thanks for the response,
Just so we can run through checks can I ask have you contacted our team for this issue previously, if so has anything been altered?
on 10-06-2022 15:55
I tried twitter and whatsapp but i didn't receive a reply
on 10-06-2022 16:00
Have you also tried the sim in a different handset?
on 10-06-2022 18:26
no, i have a dual sim phone, i tried to replace my sim in the primary slot and viceversa but no improvements. The other sim has constant results no matter the place, but this sim don't, the rsults are between 0.50 Mbps to 5 Mbps.
While i was doing these tests I noticed that in the first few seconds the speed peaks but then collapses
on 10-06-2022 19:28
You had a deal with eir so I guess you are in the Republic of Ireland. If so then this is the UK Virgin Mobile which is a totally separate company You want
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