Low mobile 4g speed

[cionni78]

I have low download speeds since the beginning of my contract. Download speed is 1 Mbps or less sometimes lower.

Please help me to fix this issue, i can't even watch yt videos properly

[Kain_W]

Apologies for the issues faced cionni78,

Welcome to the community, can I ask is this a new number or has it been existing before this contract?
Also is the issue faced anywhere you go?

Let us know,

[cionni78]

I ported my old number, i had a rechargable sim with eir.

Yes, i have low speed everywhere with full 4g signal

[Kain_W]

Thanks for the response, 

Just so we can run through checks can I ask have you contacted our team for this issue previously, if so has anything been altered?

Thanks,

[cionni78]

I tried twitter and whatsapp but i didn't receive a reply

[Gareth_L]

Thanks cionni78, 

Have you also tried the sim in a different handset?

Gareth_L

[cionni78]

no, i have a dual sim phone, i tried to replace my sim in the primary slot and viceversa but no improvements. The other sim has constant results no matter the place, but this sim don't, the rsults are between 0.50 Mbps to 5 Mbps.

While i was doing these tests I noticed that in the first few seconds the speed peaks but then collapses

[enlli]

You had a deal with eir so I guess you are in the Republic of Ireland. If so then this is the UK Virgin Mobile which is a totally separate company  You want

www.virginmedia.ie