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muffer_2
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Lousy signal

Ok, so I live in a rural village on the outskirts of Aberdeen in Scotland and have been a Virgin Mobile customer for approx 25 years. *Yes I get great service from them and have had darn good discounts / tweaks on my package*

Since the merger / buyout whatever with o2 my home signal is absolute *unmentionable on a public forum* lousy! Previously they used the EE network I believe?

Since the change I am almost wholly reliant on LTE despite having a 5G phone.

Does anyone know if Virgin/o2 offer customers signal boosters in poor reception areas?

TIA

MFR

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Zak_M
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Re: Lousy signal

Good morning @muffer_2.

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile coverage.  

 

Whilst we have merged with 02, we currently are using Vodafone & EE masts.

 

I have managed to locate your account using your forum details. Having looked over everything the 4 most local masts in your area have all had faults on them within the last 3 days, which might have had significant effects on your services. 

 

Please can you try a manual network search on your phone. We can talk you though this if you can let us know what handset you have. 

 

Kind regards,

Zak_M

 

 

 

 

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muffer_2
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Re: Lousy signal

Hi Zak,

I'm on Samsung Galaxy A52 5G.

The local masts will have been affected recently by storm arwen and the multitude of power cuts in the North East it caused. My signal has been sketchy before this at home whilst pre merger it was a very good signal?

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Martin_N
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Re: Lousy signal

Thank you for that information muffer_2. 

To confirm was this issue just in your area or also in other area's?

^Martin

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muffer_2
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Re: Lousy signal

It is my home area that my signal has deteriorated post merger.

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Martin_N
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Re: Lousy signal

Okay, you mentioned in your previous post that the area was already sketchy. Can you expand on the issue prior to the merger?

^Martin

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enlli
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Re: Lousy signal

Are you on a 5G contract?

If so there is a likelihood that you may be able to get WiFi Calling  This can be turned on in the pull down settings menu and tgen in the settings on the dialer app.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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muffer_2
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Message 8 of 13
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Re: Lousy signal

Hi Martin,

Before the merger my signal was good but became poor afterwards.

I am unsure if my phone is now defaulting to the nearest O2 mast instead of the previous EE one.

O2's own coverage checker shows poor indoor signal for our village area.

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muffer_2
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Re: Lousy signal

Hi enlli 

Yes I'm using WiFi calling when I'm at home.

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Martin_N
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Re: Lousy signal

Thank you for that information. You wouldn't be using an O2 mast. It would either be a EE or Vodafone mast at this point in time. 

Have you been able to check either of those checkers?

^Martin

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