Ok, so I live in a rural village on the outskirts of Aberdeen in Scotland and have been a Virgin Mobile customer for approx 25 years. *Yes I get great service from them and have had darn good discounts / tweaks on my package*
Since the merger / buyout whatever with o2 my home signal is absolute *unmentionable on a public forum* lousy! Previously they used the EE network I believe?
Since the change I am almost wholly reliant on LTE despite having a 5G phone.
Does anyone know if Virgin/o2 offer customers signal boosters in poor reception areas?
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your mobile coverage.
Whilst we have merged with 02, we currently are using Vodafone & EE masts.
I have managed to locate your account using your forum details. Having looked over everything the 4 most local masts in your area have all had faults on them within the last 3 days, which might have had significant effects on your services.
Please can you try a manual network search on your phone. We can talk you though this if you can let us know what handset you have.
The local masts will have been affected recently by storm arwen and the multitude of power cuts in the North East it caused. My signal has been sketchy before this at home whilst pre merger it was a very good signal?