Virgin Media Community

[wishcraftmel]

Hello,

A few years ago I took out a Virgin Oomph bundle which includes a mobile SIM card. 

I received the SIM a few years ago but it was misplaced, and hence never activated. I've moved house since then. I'm still getting emails with my bill though, but cannot sign up for an account as I don't have the SIM.

I have now reached a point where I have a use for the SIM card but cannot find a way to get a replacement. And I'm also worried that the people in my old house have access to it.

Could anyone help me with getting a replacement please?

Thank you

[Kath_F]

Hi wishcraftmel, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

In order to help with this, we'll need to check a few details with you and pass data protection too. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi wishcraftmel, 

Thanks for coming back to me via private message. I'm glad I've been able to get things resolved for you now. 

If you have any further issues, don't hesitate to pop back and let us know. 

Thanks,