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Lost phone need replacement Sim

Ive lost my phone and reported it last week, am still waiting for the replacement sim 

Problem being I cant get a reply from virgin media though text or phone 

can anyone point me in the right direction

Thanks in advance Maddaff

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Re: Lost phone need replacement Sim

Hi maddaff2004, thanks for contacting us and we are sorry to hear about the loss of the phone. Can you confirm when the replacement sim was ordered as they usually take 3-5 working days to be received. Please confirm and we will be able to advise on the next steps ^Chris 

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