Lost oomph sim.

[stuchad]

I can't login to mobile account to sort it out.

Every time I try and reset my password is says that isn't quite right.........

Very frustrating and can't call as the phone has gone with the sim.

[stuchad]

Absolute joke of a process.

I have been trying for hours to get this sorted.

I'm using the correct email address and I most certainly know my own phone number, how can it be incorrect details.

All I want to do is cancel the sim and get a replacement.

[Jodi_S]

Hi stuchad,

A warm welcome and thanks for posting on our community forums. We can certainly help you order a new sim card. 

With regards to your online Mobile account, have you ever been able to access this previously?

In the future, if you try to log in from a different device and web browser this may help. Also, clear all cookies caches and history too.

I will pop you over a private message to take some details from you and get this ordered.

Click on the purple envelope to accept the chat.

Kind regards Jodi. 

[stuchad]

Hi Jodie,

I do not recall going in to the account before. I have tried different browsers and cleared cookies.

[Jodi_S · Accepted solution]

Thanks for coming back to me stuchad,

If you have not accessed your Mobile account prior, it may be that you have never registered for an online Mobile account with us. If you wish to do this in the future, you can do so using the link here https://mobile.virginmedia.com/ecare/login or download or Mobile App and register through there. 

Kind regards Jodi

[stuchad]

That process is not working for me.

[BenMcr]

What are you expecting to be able to do about your lost SIM in the online account? You can't order a new SIM online.

If you want to report it there is the form is via this help article - https://www.virginmedia.com/help/mobile/lost-or-stolen-phone