Virgin Media Community

[Casi]

I received a new sim but obviously didn’t read the instructions properly. I asked my husband to change my sim , which he did but I didn’t pay attention what happed to the old sim - and now it’s lost! I now ended up googling the instructions- and I should have sent a text before I changed the sim. 
what can. I do now? I cannot even phone or text now!!

with thanks.

[Molly_T]

Hi Casi, thank you for getting in touch!

Sorry to hear of your difficulties when changing SIM - we will be able to help get this sorted for you. I will just need to send you a PM to confirm a few details. You will find the PM in the top right corner of the page in your Inbox. 

We can return to the public thread as soon as possible with an update. 

All the best.