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Tempest33
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Lost my security key.

hi there so I've lost my security key and need it to make extra payments for my phone. any help would be appreciated. 

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Robert_P
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Re: Lost my security key.

Hello Tempest33

 

Thanks for taking the time to raise your query in regards to your mobile services and payments, we appreciate you raising this via the forums and welcome to the community.

 

Can you confirm how you're trying to make the payment? Also, can you confirm if it is a payment for your tariff or for a handset loan?

 

Thanks

 

Rob

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Tempest33
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Re: Lost my security key.

Good morning, im trying to make a extra payment for the phone itself but to access the agreement i need a security key and i dont have the email.
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John_GS
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Re: Lost my security key.

Hi @Tempest33

Thanks for coming back to us.

I'll send you a PM now.

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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