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bedlowd
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Lost my Sim while on holiday

Who to contact for a replacement Sim

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Sallie
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Re: Lost my Sim while on holiday

Contact the SIM card's service provider and check if the lost card is turned off and no unexpected usage occurs, If your phone is stolen, report the incident and request your service provider to immediately block the SIM card.

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Serena_C
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Re: Lost my Sim while on holiday

Hi @bedlowd

Welcome to our Community Help Forum 🙂

Sorry to hear you lost your SIM card while on holiday, that is unfortunate. I would love to help by ordering a replacement SIM for you. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.

Best wishes,

Serena

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Sallie
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Re: Lost my Sim while on holiday

If you have lost your SIM, it is important to make sure that no one is able to find and use it fraudulently
Liteblue

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Zach_R
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Re: Lost my Sim while on holiday

Hi @bedlowd,

Thank you for reaching out via private message to provide us with some further details.

As requested, we have processed a replacement SIM card and also a deactivation of the lost SIM card.

If you need any further assistance, please do feel free to reach out to us.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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bedlowd
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Re: Lost my Sim while on holiday

Very many thanks

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Serena_C
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Re: Lost my Sim while on holiday

Happy to help! 🙂 If you experience any furher issues with your new SIM please do get back in touch.

Kind regards,

Serena

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