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bert228
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Lost data

Hi, every couple of months or so I "lose" several GB of data. It simply disappears--this is not used data--from my mobile! Does anyone know why this happens? I've spoken to a Virgin operator but with no success.

Thanks, Bert

 

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Anonymous
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Re: Lost data

what does the data usage report show for your mobile.

Its likey the phone is using it for something. maybe a update
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bert228
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Re: Lost data

Last Monday night I had just over 10GB unused data, next morning I had 4.2GB (approximately). My phone requires permission before updating and I only update when on a public network to save my data. I am a 'small data user', downloading no films etc. 

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Anonymous
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Re: Lost data

so what does your phone say for the data usage? is not unknown for phones to use data even when set not too
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Alex_RM
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Re: Lost data

Hi bert228,

 

Thanks for posting and welcome to our community 🙂

 

Sorry for any confusion regarding your mobile data, were you able to check your usage as apcyberax suggests?

 

Alex_Rm

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