Menu
Reply
Highlighted
  • 3
  • 0
  • 1
Joining in
121 Views
Message 1 of 2
Flag for a moderator

Lost connection to Virgin network / faulty SIM?

Hi - something seems to have happened to my service over the weekend. I am no longer connected to the Virgin network. I can't make/receive calls or texts, and have no 3G/4G service. Looking at my billing info, there has been no activity since Friday 29th May 2020

On my J3, I can search for available networks, and they do appear, but when I tried re-connecting to Virgin network, I get an error stating "your SIM card does not allow a connection to that network".

I also tried adding manual APN info to see if that helped, but got the same error.

I took the SIM out and put it in my son's phone. It had the same problem, and error message.

So ... I am thinking the SIM card may be faulty. I'd normally take it to a shop for them to test, but obviously that can't happen.

How do I go about getting a replacement SIM?

 

0 Kudos
Reply
Highlighted
  • 1.65K
  • 98
  • 137
Forum Team
Forum Team
67 Views
Message 2 of 2
Flag for a moderator

Re: Lost connection to Virgin network / faulty SIM?

Hi Swisstony

 

Thanks for your post and reaching out to the community forums, I'll send you a PM shortly to have a look at your account.

 

Cheers,

Corey C

0 Kudos
Reply