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Lost SIM

Hi, I've lost the sim card for one of the phone numbers on my account. I can't get through to anyone at Virgin using the support phone number, text service, or live chat (been trying all day and part of yesterday).

Is it possible to order a replacement sim here?

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Re: Lost SIM

Hi petedc,

 

Sorry to hear that you lost your SIM card.

 

Can you confirm if you are still in need of a replacement?

 

If so just let me know and I can arrange for a new one to be sent out to you via PM

 

Kind regards,

 

Beth

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Re: Lost SIM

Hi Beth,

I've got a replacement SIM now - eventually got through on 789. Can't get it to activate though, It's been in the phone for over 48 hours and I've also tried it in another phone.

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Re: Lost SIM

Hi petedc,

 

I'm glad you've managed to get hold of a SIM now.

 

If you've followed all the instructions for activating your sim and it's not working then I'll need to have a closer look in to this for you.

 

I'll pop you a private message now so I can help.

 

Thanks

 

Melissa 

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