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Lost SIM at home irretrievably, struggling to order a replacement

My SIM card got dropped between 2 floorboards and to retrieve it is going to be far too expensive and impractical.  It being the time of the Covid-19 pandemic, I can't seem to speak to anyone directly about this, or find the right way to order a replacement online.  I am expecting to be charged.

Can anyone advise me please!??  Thanks.

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Re: Lost SIM at home irretrievably, struggling to order a replacement

Thank you for your post MrsTayto and welcome to our community.

 

There may be a charge but we can send a replacement SIM card out for you over private message after passing some security.

 

I'll pop you over one now if you can please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

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Re: Lost SIM at home irretrievably, struggling to order a replacement

Hi Emily, thank you for replying, I didn't see a message in my inbox, but maybe that's because I'm so late getting back online?

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Re: Lost SIM at home irretrievably, struggling to order a replacement

HI MrsTayto, thanks for the message and we are sorry to hear that you have not received the sim card or private message. Can you confirm if you are still faced with this issue and if so we will message to resolve this. Chris 

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Re: Lost SIM at home irretrievably, struggling to order a replacement

Hi Chris

Thank you very much for your reply.  I'm afraid i don't seem to have received either a private message or a replacement SIM - although post is very slow at the moment, so could it be on its way?

Thanks, Mrs Tayto

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Re: Lost SIM at home irretrievably, struggling to order a replacement

Hi MrsTayto, 

Really sorry the for the time this is taking to resolve, it's certainly not ideal. 

I've popped you a personal message now. 

Can you please reply to it ASAP and we'll get the SIM on it's way. 

If you can't see the message let us know ASAP. 

Thanks. 

Emma_C - Forum Team
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