Lost Phone, how to get new sim?

[shawfowler]

Hi,

i lost my phone sunday morning, with my pay monthly sim card inside it. I have reported the phone as lost but had no communication from virgin mobile about how to obtain a new sim. I cannot phone or text any of the numbers provided, because i do not have a sim card.

Please Help?

[Ashleigh_C]

Hi there @shawfowler

Thank you so much for your first post to our community forums and welcome to the team! 

I'm so sorry to hear that you lost your phone, I'm all too familiar with what a nightmare this can be! 

I would love to be able to help you order a replacement SIM, I'll pop you a PM now so we can arrange this. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again.