Lost Credit agreement security key/o2 move

[ToothlessRose]

Hi there,

As many other seem to have the same issue, I cant find my security key to access my credit agreement and cant find another way to get in contact with out ringing which I dont like to do and phone calls peak my anxiety.

Ive checked all my emails thoroughly as suggested in other posts and its just not there! I don't even recall receiving one to be honest.

The only reason im checking this is due to the move to o2 and potentially upgrading as its says i can online but Im unsure as to how this is possible if i have money left on my current device. 

thanks for any help! 

Rose

[Ashleigh_C]

Hi there @ToothlessRose 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue regarding your security Key. I'd be happy to take a look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.