on 29-09-2022 23:50
Hi, I have lost my Credit Agreement details, I can't log in to see my contract and see how much I have left to pay off my phone.
Answered! Go to Answer
on 30-09-2022 13:36
Thanks for confirming your details via private message @mimi_6520.
I have passed this onto our mobile team, they have advised that you should receive two emails within the next 24 hours with all the information that you need to be able to login for your credit agreement.
Regards,
Steven_L
on 30-09-2022 09:35
Hey @mimi_6520,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having trying to access your credit agreement. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 30-09-2022 13:36
Thanks for confirming your details via private message @mimi_6520.
I have passed this onto our mobile team, they have advised that you should receive two emails within the next 24 hours with all the information that you need to be able to login for your credit agreement.
Regards,
Steven_L
on 02-12-2022 22:41
Like many others, it seems, after being with you for many years, I cannot find my original email with my Credit Agreement details or PIN number.
Please would you be able to reissue these details. Grateful for any assistance you can give.
Kind regards
Albert J Burton
on 03-12-2022 08:44
Thanks for your post on our Community Forums @AlbertJB66, and a very warm welcome to you!
Sorry to hear of the lost Credit Agreement Number.
Check out the purple envelope in the top right hand corner for a private message from me, and I'll have this resolved for you as soon as possible.
Kindest regards,
David_Bn
on 24-10-2023 11:26
I have the same problem, please DM me