Loss of service/freeze payment

[Jamesperu]

Hi again guys,

I posted in here already to see why I'm not getting any service while in Peru. I am still at a loss.

Apparently i may need a sim toolkit which isn't showing on my device after many searches.

Can I withhold payment to virgin until this is fixed?

TIA

[enlli]

Simple answer to your question is No! You will be placed into arrears and then default payment. Eventually it gets handed over to debt recovery and bang goes your credit score.

What make and model of phone do you have?

[Jamesperu]

Oppo Find X 5.

It's also probably worth pointing out that I was on a s22 when I got this simcard but changed to the Oppo just a week or so ago.

Maybe the sim toolkit app is still on my s22?

Thanks

[enlli]

The app is built into the SIM. Sometimes it does not appear on the app screen and you have to go into the apps in settings

Also, on my last Android phone it showed up as an app called Virgin

[Jamesperu]

Ok, so I've managed to locate the sim toolkit from the settings menu.

What would you suggest my next steps are from here?

Thanks 

[enlli]

If you are able. Set roaming to International 

[Ayisha_B]

Hi @Jamesperu,

Thanks for posting again!

I responded to your PM regarding this but glad you've now been able to locate the sim toolkit as discussed.

Please follow the below:

Selects Apps from your home screen > Virgin SIM toolkit > Roaming > Mode > Manual > International. Once this has been done you might need to reboot. 

Let us know if this works for you.

[Jamesperu]

Hi,

I've did this but no change. I've asked my son to text me and I didn't receive them.

Also still says emergency calls only on locked screen.

 

 

Let me know if you want me to screenshot anything else if it helps.

[Ayisha_B]

Could you confirm if you rebooted your handset after updating the settings as advised?

[Jamesperu]

Yeah, I did it twice just in case.