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DrZep
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Loss of Mobile service in Northern Cambridge

Hi

The whole family have had awful connection issues today (so it isn't just my phone) and having posted to the village facebook page we are not alone.  After going through the usual checks (airplane mode off, reboot, check SIM in another phone etc) and consulting the service checker website (which says everything is fine in CB24) we are left not knowing what else to try.  How do we report a mobile issue without a mobile?  Is there a number we can use on from our landline?

Kind regards

Ross

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enlli
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Re: Loss of Mobile service in Northern Cambridge

0345 6000 789

Did you try 

https://myaccount.ee.co.uk/networkchecker/checkservice

As it very much sounds like a network fault. (Virgin use EE)

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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DrZep
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Re: Loss of Mobile service in Northern Cambridge

Excellent, thanks for that link - it says they are conducting network maintenance, presumably due to yesterday's issues, or maybe the maintenance was already ongoing.  At least I know why there is an issue now.

 

Thanks once again!  

Ross

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Emma_C
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Re: Loss of Mobile service in Northern Cambridge

Evening DrZep, 

Really sorry for the delay in getting back in touch and for the loss of your mobile service. 

How're things looking for you now since this issue started? 

Did you get a estimated fix time at all?

Let us know if you still need any assistance. 

Thanks 

Emma_C - Forum Team
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DrZep
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Re: Loss of Mobile service in Northern Cambridge

Hi Emma

I _think_ it is now fixed thanks, I say think because coverage around the village is not great even at the best of times. I went out yesterday and noticed it was still struggling but I was in one the problematic areas so I'm guessing that is just normal

Kind regards

Ross
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Emma_C
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Re: Loss of Mobile service in Northern Cambridge

Ah, glad it seems to be better for you now. 

Obviously if it does happen again please let me know and we'll see how we can help. 

Thanks. 

Emma_C - Forum Team
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