Virgin Media Community

[5oysterman2]

Hi, continually having problems at home with my mobile signal. I keep losing it completely & when i do get a signal it is not very strong. I get a good signal most other area's.

I've restarted phone, switched aeroplane mode on/off. Taken sim card in/out. Checked coverage in my area CO43XG & ok. I am now missing calls & sometimes friend's/family can't connect at all, or even able to leave a voicemail message. Regards Doug

[enlli]

Looks like there was a problem in the area

 

[enlli]

I've checked the OFCOM coverage checker for indoors and no 4G. The reason for that is Virgin do not have access to calls over 4G which run on 800MHz, a better frequency for indoor coverage. All your calls go 3G or 2G so thats the important coverage 

 

[5oysterman2]

Thanks for the quick reply. I knew a problem had been sorted out by EE. 

So if there is no 4G coverage at mine, do i just change my phone to 2G or 3G & that will sort the issue out? 

[5oysterman2]

 just checked offcom & it says I have 4G indoors!!!!

[enlli]

The OFCOM checker is showing questionable coverage on 3G / 2G It may improve things, it may not as the phone does not have to drop down from 4G anything is worth a try in these situations.

Long term you need either WiFi calling are moving to a network based on Vodafone or O2. Voxi or GiffGaff may suit your needs.

[enlli · Accepted solution]

We don't know what 4G coverage that is. Could be 800Mhz to which you have no access, or one of the other frequencies available 

I left 4G out simply because you have call problems and on Virgin you can't make calls using 4G. 

[Gareth_L]

Hello 5oysterman2

Thanks for bringing this matter to our attention 

Sorry you have had a few niggles with your connection 

From what you have been advised already it seems to be sorted 

Please let me know if you still need assistance 

Gareth_L

[5oysterman2]

Hi Gareth, sorry to say it's not sorted. I don't have wi-fi calling on my phone. So it looks like I will have to change provider. Regards

[Gareth_L]

Hi 5oysterman2

Do you mean the actual handset doesn't support Wifi Calling 

What phone do you have 

Gareth_L